Renee' Ralston's Discussions
AQ360 Crash Issues
11 Replies
We are tracking the crash issues as I write. Thanks for your patience as we try to find a quick resolution to this issue. We will post on the forum once we have resolved the issue.Continue
Started this discussion. Last reply by Michael Greenwald Sep 17, 2011.
Renee' Ralston's Page
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Renee' Ralston replied to Jeffrey Taylor's discussion 'Catalog item query'
Hello Jeffrey,
You can search the AutoQuotes 360 catalog by manufacturer, model #, category, brand name, or a combination of these.
For more info on the catalog searching, please review this page of our forum Searching the AQ360 Catalog
Renee' Ralston replied to Dawn Johnson's discussion 'Same Vendor/Duplication'
Hello Dawn,
Per our discussion the quote was created back in March 2011 and it would appear that when the Mfr was entered it was entered differently from what is currently now in your system. All the line items would need to be manually changed and…
Renee' Ralston replied to Dawn Johnson's discussion 'Job Reference number'
Hello Dawn,
I have created a discussion Case (6795) for the programmers to look into the request further to see if this feature can be added to the Purchase Order Report.
Renee' Ralston replied to ana lucia mazariegos's discussion 'Unable to display Thumbnail pictures in reports.'
Hello Ana Lucia,
I have tried a few of the items from the report you provided and was able to display the pics successfully. So, this indicates that your items are not linked to your project; to link the pictures select an item and then perform…
Renee' Ralston replied to evey339's discussion 'CUTSHEET BOOK'
Hello Evey339,
Currently the date prints in the upper right hand corner of the Project coversheet only, however, since you can create your own coversheet Heading you can add your date with it to have it print on all coversheets.
For Example:…
Renee' Ralston replied to ana lucia mazariegos's discussion 'Unable to display Thumbnail pictures in reports.'
Hello Lucia,
I am unable to duplicate your issue with Vollrath and Carlisle items. Have you tried to uncheck your thumbnail pic option and refresh and then reselect? If you have already tried this and it still did not work for you could you…
Renee' Ralston replied to Patrick R. Zinkhon's discussion 'Ship To: Field'
Hello Patrick
We have reported and have an open Case(6780) about the PO Ship To Address not working over to the programmers for a fix. Currently for a workaround until the fix gets implemented you can export your report out to Word and make the…
Renee' Ralston replied to Dawn Johnson's discussion 'Multiple Reps'
Hello Dawn,
No, you cannot add more than 1 Rep to a Manufacturer however, You can edit the Mfr Rep information in the PO Tab by clicking on the little envelope to the right of field. This will allow to make the changes on the Project level…
Renee' Ralston replied to Chris Hayes's discussion 'Print preview'
Chris,
Thank you for taking time to allow me to remote into your machine. We verified that others in the company were not having the issue and noticed that their Adobe 8 Pro installation was setup differently from yours. Per our conversation…
Renee' Ralston replied to Jane Roach's discussion 'Error Exporting Project'
Hello Jane,
Is this a new project created or one that was converted from an older version of AutoQuotes? Have you tried to Email the PXF link to your dealer, if so do you recieve an error?
Renee' Ralston replied to Wade Abitz's discussion 'quote'
Hello Wade,
The Short Format of the Quote Report is what you are looking for.
You can change the format in the Options panel on the right and click Refresh, This will remove the specifications from your items.
Renee' Ralston replied to Al Alderman's discussion 'New Adobe issue since 10/27 update'
Hello Al,
It would appear that Adobe is not reading the document correctly when you go to print; have you tried to run a repair on the Adobe Reader X? If not please run a repair in your add\remove programs and let me know if this does not…
Renee' Ralston replied to Nick Morelli's discussion 'Search fields not working'
Hello Nick,
We are not experiencing any technical issues today. Are you still having the issue searching in the Catalog? If so, are you receiving any type of error messages?
Renee' Ralston replied to Jim Brown's discussion 'No NET Totals in spreadsheet?'
Hello Jim,
If you are needing the Spreadsheet Report you can export it out to Word and remove the uwanted data that doesnt meet your needs.
Renee' Ralston replied to Daniel Bryant's discussion 'AQ360 Email Displaying Text Only'
Hello Daniel,
I downloaded the WindowsLive Mail 2011 to test your issue. I do have my settings on HTML however, I did notice when I do go to send the PDF and/or PXF it does place it in text form. This is coming from Windows LIve Mail on…
Renee' Ralston replied to Wade Abitz's discussion 'mark-up'
Hello Wade,
To have All Projects display the same Markup throughout than yes you would create the Markup in the Defaults. The Markup will be in effect on all new projects created after you have updated that information in Defaults. It…
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